Refund Policy

Returns & Exchanges

We want you to love your Halstone piece. If something's not quite right, you have up to 90 days from delivery to make it right.

Within 16 days: refund or exchange

Change of heart? You can return your piece within 16 days of delivery for a refund, or exchange it for something you'll love even more.

17 to 90 days: exchange

Still want to make a switch? Between 17 and 90 days of delivery, we're happy to exchange your piece for a different one.

How to start a return or exchange

Email contact@halstonejewelry.com with your order number and let us know if you'd like a refund or an exchange (and, for exchanges, which piece catches your eye). We'll take it from there.

Conditions

• Items should be unworn and in their original condition, with all packaging.
• Proof of purchase (order number or receipt) is required.
• Personalized or made-to-order pieces can only be returned or exchanged if they arrive defective or different from what you ordered, since we're unable to resell a personalized piece.

Received a defective, damaged, or incorrect item?

We're sorry about that — let us know within 16 days of delivery and we'll send a full refund or a free replacement, on us. If you notice the issue a little later (up to 90 days from delivery), we'll still send a free replacement right away.

Change of mind

For returns or exchanges unrelated to a defect, return shipping is on the customer, and original shipping costs aren't refundable.

Refund timing

Once we've received and inspected your return, we'll send a confirmation email. Approved refunds land back on your original payment method within 5-10 business days.